Internet and social media has taken the word of mouth to a different level. People no longer have to know each other in order to provide feedback on businesses and services. With a wide variety of platforms available to share opinions, it's only natural that even the best business will end up with a negative review every once in a while. This article outlines the steps for handling negative reviews that will allow you to turn an unhappy customer into a loyal fan.
Click here to review 5 tips for handling negative reviews.
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